FAQ
Shopping FAQs
Do you have a minimum
order?
Yes, our minimum order is $20.00.
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Which credit cards do you accept?
We accept both Visa and Mastercard, and debit
cards which bear the Visa or MasterCard logo.
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Can I cancel my order?
Yes, you can, as long as the item has not shipped.
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I canceled my order but I haven't received a credit
yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt;
however, it may take 7-10 business days for you
to receive your credit. You should see this on
your next credit card statement or the following
one, depending on where you are in your billing
cycle.
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Can I return an item that is damaged, defective, or
I just don't want?
You should file a damage report before the applicable shipper's
driver leaves. Merchandise returned
without authorization will be refused, and the
carrier will charge you freight in both
directions.
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What happens if the item I ordered is not available?
An order may be delayed due to availability or
other circumstances. In the unlikely event there is a change
or delay in filling your order, we will notify you via phone or
email. We know that this can be inconvenient, and we
will be happy to offer you a backorder with a new estimated delivery
time. You'll be offered the choice of waiting for the new
delivery date, or you may cancel your order for a full refund at any
time PRIOR to shipment. You may also cancel your order if the
new delivery date is unacceptable to you.
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Why was I charged sales tax on my purchase?
State tax is
applied to an item if Industrial Supply Group conducts business in
the shipping address state.
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Shipping FAQs
Can I have an order
shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and
a valid street address is needed to ensure
proper delivery. If a P.O. Box is used as a
shipping address, an error message will appear
when submitting the order. We also cannot
deliver to A.P.O., F.P.O. or foreign addresses.
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Can I ship my order
to a different address?
Yes! When you place your order and come to the Check Out screen,
just replace your address with the address you
want to ship your merchandise to, then continue.
Remember to use a street address, not a Post
Office Box, for any shipping address.
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How are shipping
charges calculated?
Shipping charges vary according to product weight and
destination. Most products are shipped via
UPS (because they offer package insurance and
excellent tracking software). Larger items are
generally shipped via common carrier, and
require higher shipping rates. Select products
offer an express shipping option. In most cases,
this rapid delivery requires an additional fee.
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